We help design
future-state experiences
for high-growth digital products
Chief Experience Design Officer
as a service
Our services provide startups, brands and corporates with expert consultation on customer and user experience design without the commitment and cost of hiring a full-time Chief Experience Design Officer. In addition, our flexible model offers packages allowing companies to tap into services that may be as small as a discrete deliverable to a comprehensive support package.
What we offer
Our deep subject matter expertise will enable us to provide an in-depth analysis of your current user experience, including usability, accessibility, and alignment with overall user-centred design principles.
Understand where your product fits compared to the market. Where are the gaps and opportunities to innovate and leap-frog the competition? Using various qualitative and desktop research techniques, we help uncover trends and insights from both in and out of the category.
We can help uncover the needs and behaviours of the target audience, informing design decisions and ensuring product-market fit.
Bringing design thinking techniques will allow us to work collaboratively with your team to define user-focused features and innovative solutions for your product. We help define prioritisation methods and give you a roadmap for efficient and effective delivery.
We help uncover your customer's key moments across the full customer life-cycle and help define the right content, channel and context to convert and maintain customers.
With deep knowledge of user-centred design methods, we help define how your product will deliver key features and outcomes for your users. Using a variety of deliverables, including information architecture, user mapping, wireframing, prototyping and rapid testing, we help you get an outcome that will be sure to succeed.
Let us help design your product's visual layer; we do it all, whether it be a marketing website, a mobile app, a web application, or the brand's interface design system.
Ongoing optimisation is a must for any digital product. No8. Wire provide continual optimisation opportunities for your product or service that is backed by real user behavioural data and ongoing user testing feedback loops.
We help define and set up the key metrics that help evaluate and become a proxy for success for your product or service. These metrics will be tracked using effective reporting channels and will be used for evaluating design decisions, providing data-driven insights for ongoing optimisation,
Problems we can help you with
If your business is struggling to engage customers with your products or services, we can help you understand your customer's needs and preferences and design experiences that keep them coming back.
If your business is receiving negative feedback from customers about your product or service, we can help you identify pain points in the customer journey and design solutions to improve the overall experience.
If your business is struggling to convert leads into customers, we can help you optimise your customer journey and design experiences that encourage customers to take action.
If your business is struggling to innovate and stay ahead of the competition, we can help you implement design thinking methodologies to drive innovation and create new products and services that meet customer needs.
If your business has limited knowledge of your customers' behavior and preferences, we can help you conduct user research and develop user personas and journey maps that guide your product and service design.
If your business is receiving negative feedback from customers about the usability or overall experience of your product or service, we can help you identify issues and design solutions that improve the user interface and user experience.
If your business is struggling to retain customers, we can help you design experiences that keep customers engaged and loyal to your brand, reducing churn and increasing revenue.
If your business is experiencing issues with cross-functional collaboration and alignment, we can help you develop a customer-focused culture that brings all departments together and prioritizes the customer experience.
If your business is struggling to scale and grow, we can help you design experiences that can be replicated across multiple markets and customer segments, ensuring your brand stays consistent and effective as you expand.